Support ticket and customer help software
Support workspace for tickets, launch blockers, and product help.
Handle support as its own product workspace so customer help, vendor requests, launch blockers, and admin replies stay organized without cluttering other products.
Workspace status
Available
Best for SaaS teams, agencies, and service businesses that need customers or vendors to raise requests and track replies cleanly.
Raise product requests
Track ticket status
Notify admins
Keep replies in one timeline
Use case
Who should use Support?
Best for SaaS teams, agencies, and service businesses that need customers or vendors to raise requests and track replies cleanly.
Ticket inbox
Product tagging
Priority routing
Attachments
Admin notifications
Reply history
Workspace workflow
How the workspace works
Create ticket
Structured support intakeLet vendors, customers, or internal users raise clear requests from the panel or website form.
Select product and priority
Routed ticket contextTag the affected product and urgency so the request lands with useful business context.
Attach details
Complete issue detailsInclude screenshots, files, expected behavior, page links, and launch impact in the same thread.
Admin reviews request
Operational response loopAdmins review, reply, change status, and keep the requester notified from the support workspace.
Track replies and resolution
Resolved request historyKeep replies, attachments, and resolution history available for future support and reporting.
Connected intelligence
Not an isolated tool.
Support tickets can connect with billing, product subscriptions, customer timeline, and Analytics so repeated blockers become visible instead of hidden in messages.
See how Advika works