Customer conversation analytics
Analytics for conversations, leads, channels, and conversions.
Keep reporting inside a dedicated analytics workspace so every product stays focused while leaders still see customer and growth performance.
Workspace status
Available
Best for founders, sales leaders, and operations teams who need visibility across WhatsApp, AI chat, CRM, and campaigns.
Track lead sources
Compare channels
Understand conversion activity
Review product usage signals
Use case
Who should use Analytics?
Best for founders, sales leaders, and operations teams who need visibility across WhatsApp, AI chat, CRM, and campaigns.
Conversation metrics
Lead source reports
Conversion visibility
Campaign activity
Workspace reports
Cross-product events
Workspace workflow
How the workspace works
Collect product events
Reliable event streamReceive clean events from AI Chat, WhatsApp, CRM, Email, Support, and Billing without manual reports.
Group activity by customer
Customer-level reportingJoin activity around the customer so conversations, leads, campaigns, and outcomes make sense together.
Compare source and channel
Source performance viewCompare where leads came from, which channels create replies, and which journeys convert better.
Review conversion trends
Growth signalsReview trends across conversations, lead movement, campaign activity, and product usage.
Plan follow-up improvements
Better operating decisionsUse the reports to improve campaigns, handoff rules, sales stages, and follow-up timing.
Connected intelligence
Not an isolated tool.
Analytics receives events from AI Chat, WhatsApp, CRM, and billing so reporting reflects the whole customer journey instead of isolated dashboards.
See how Advika works